State Farm® Insurance Agent Janice Gray
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Larry Walton
September 11, 2024
"The customer service in this office is excellent. They are very professional when dealing with issues related to my insurance. In the event that anyone needs insurance, I would highly recommend this agency. In my opinion, Michigan Jones, Zena Jordan, and Janice Gray are the best to ever do it."
Teresa Sullivan
August 21, 2024
"I had the pleasure to speak with Whitney Graham - Sease regarding changes request to my life policy. She was very patient as well as knowledgeable in relaying the information."
"We appreciate your business! So glad to hear you had a great experience!"
James Herring
August 14, 2024
"I've been with Janice Gray of State Farm for over 15 years"
"Thanks so much! We appreciate your business! "
Wanda Dixon
August 8, 2024
"Mrs Gray has been my Insurance Agent since 2020 she’s Compassionate and a Great Listener. She is The Best❤️"
Diane Johnson
July 31, 2024
"Great customer service, Sharon was very helpful and professional in conducting my business. Thanks"
"We aim to please! Thanks so much! "
Tosavagetohandle
July 29, 2024
"Very unprofessional. I accidentally called the wrong number and when I asked for the person I was looking for she continued to repeat her name and the agency over and over."
"We try to maintain professionalism at all times. I'm very sorry about your experience and would love to talk with you about it and how I can assist. Please feel free to call me at 901-346-7733. Thanks Janice Gray, Agent"
Kelsey Gray
July 23, 2024
"Thank you Whitney and the Janice Gray agency! She was professional, friendly, and efficient! She also helped me save $$$ on my auto insurance."
"Thanks so much!"
Ladjin Docko
July 3, 2024
"Janice Gray has the best staff ever. The customer service is always awesome!!! Kirby provided excellent customer service for me today 7/3/24"
"Thanks so much! We strive to provide great service and be there for our customers!"
Sheila Jones
June 28, 2024
"Wonderful interaction with Mrs. Kirby."
"Thank you! So glad Kirby was able to assist you. We aim to please!"
L B
February 19, 2024
"Horrible communication. Don't return phone calls or messages."
"Hi LaKindra! So sorry that our representatives were assisting others when you called. I will be more than happy to assist you. I can call you momentarily. "
nadine shinault
January 31, 2024
"I had a great experience with Whitney Sease. She was very knowledgeable,extremely helpful , and polite."
"Thanks so much Nadine! We appreciate your business and so happy Whitney extended great service to you! "
Deshawn King
January 13, 2024
"Good job"
"Thank you Deshawn! We aim to serve! Let us know if anything is needed!"
Aleasa Rankin
October 25, 2023
"Janice Gray and her staff are helpful and knowledgeable and willing to go the extra mile to make sure you and loved ones are covered."
"Thank you so much! We strive daily to provide great products and great customer service. We truly care about our customers and want them to have a wonderful experience with us. "
SB
August 23, 2023
"If I could give them a negative number I would. I will not recommend this office to anyone. Lack of communication and not knowledgeable of policies. Nasty attitude and do not return calls. Options are not discussed in full. Lack of knowledge or unlearned for this place. M. Jones gives Statefarm a bad name and taste. Very low class for this office. Warning: Work with at your own risk."
"I am very sorry you feel this way. My reputation is very important and I work very hard to insure that we give great service. I would appreciate an opportunity to speak with you and resolve whatever problems you have and try to rectify the situation. Respectfully Janice Gray, Agency Owner"
Christopher Cox
May 14, 2023
"She was very helpful. Her staff Whitney went out of her way to explain things and help me with my claim."
"Wonderful! We definitely aim to please! We appreciate your business!"
Keva L Duckett
November 4, 2022
"I did not have a great experience with State Farm. My family has been a customer for OVER 20 YEARS. With all of the storms that have occurred over the past year, my roof was damaged on SEVERAL occasions. I filed a claim for 2, only because those 2 areas were causing leaks. State Farm only paid out on ONE of the claims. Then, they dropped me because of those claims. The weather causes damage, and you can't even use the insurance that YOU pay for, on time, for the very reason that you purchase such policies. If you are a State Farm customer, DON'T FILE A CLAIM and good luck if you ever need them to cover any damage for reasons beyond your control. (weather, etc.) If you are shopping for insurance, I DO NOT recommend. Thank you."
anthony virgis
October 29, 2022
"Very nice and friendly service Ms Gray is very honest"
Amadou Amadou
May 16, 2022
"Whitney has good service !"
Dee Verde
May 3, 2022
"Great & Professional place to do business with Whitney was very nice and helpfull individual Thanks for your kindliness and help ."
Freeman Logan
May 2, 2022
"Whitney gives excellent service!"
D. Louis Gray
February 2, 2022
"Ms Gray is a quality insurance agent who is very learned on auto insurance. She made me feel very comfortable in understanding insurance, as well as the need to cover family"
Leroy Sanford
January 15, 2022
"Terrible, didn't ask for a quote, just wanted to pay my bill and trying to change my bill for higher price."
Anita Woods
July 18, 2021
"Great office and agent"
James Eskridge
May 25, 2021
"A one experience"
Chiffone Shelton
January 21, 2021
"Awesome staff and exceptional service!!"