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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Earnest Shinault

Earnest Shinault

November 14, 2024

5  out of  5
rating by Earnest Shinault
"Whitney knows what Great Customer Service and I think a lot about her customer service skills. She was very helpful to me and solve my small payment problem. I give her 10 stars for great customer service."
We responded:
"Thanks so much for the great review! We appreciate your support of this Agency and I am elated Whitney could assist you in solving the issue!"
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Beatrice King

November 14, 2024

5  out of  5
rating by Beatrice King
"All of you are very nice and friendly.people.You really get the job done. I'm glad I chose State Farms..Now I feel safe!! Keep up the good work"
We responded:
"We appreciate your kind words and will always strive to give great service! Thanks so much and let us know if anything else is needed! Janice Gray, Agent"
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Eric Burgess

November 13, 2024

5  out of  5
rating by Eric Burgess
"Whitney was very professional and efficient. I felt as though I was her only client. She is a tremendous asset for State Farm. Whitney made the transition so quick and easy, it’s unbelievable. Thanks for everything!"
We responded:
"Thank you so much! So glad you had a wonderful experience. We look forward to servicing you in the future! Janice Gray, Agent"
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Denise Fizer

October 17, 2024

5  out of  5
rating by Denise Fizer
"Whitney is My Shero.She go over and above with her clients if she don't have the answer.She want stop until she have a correct answer for you.Ms.Janice Gray is an awesome lady as well.But Whitney is the reason for a lot of us staying with State Farm."
We responded:
"Thanks so much for the compliment! We certainly appreciate and value your business! We are available to serve when needed."
Profile photo of Adrianna McDonald

Adrianna McDonald

October 14, 2024

5  out of  5
rating by Adrianna McDonald
"Whitney is amazing and helped me so much! I didn’t know what I was doing at all and she was so kind. I recommend them for renters insurance and car insurance! I get AMAZING BENEFITS with having them."
We responded:
"Thanks so much Adrianna! We are so appreciative of your business and support! Let us know if anything else is needed. Janice "
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Shenah Leonard

October 12, 2024

5  out of  5
rating by Shenah Leonard
"State Farm agent Janice Gray is my go to agent. I’ve been with her for years. She is very personable and good at what she does. She also makes sure her staff does the same. Whitney is the person I always want to talk to if I have to call. She is so sweet and helpful. Even when I’m calling upset with a concern Whitney gets to the bottom of it….these are the people you want to give your business too. I recommend agent Mrs Janice Gray, 100xs over. And if you need help just ask for Whitney😊"
We responded:
"Oh Shenah, thanks soo much! We love you and appreciate your business over the years!!"
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Linda Welch

September 19, 2024

5  out of  5
rating by Linda Welch
"Zena was very helpful when assisting me in switching my insurance policy to State Farm."
We responded:
"Thank you so much for this review. I am very happy that Zena was able to successfully assist you! We look forward to serving you in the future! Janice Gray, Agency Owner"
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Larry Walton

September 11, 2024

5  out of  5
rating by Larry Walton
"The customer service in this office is excellent. They are very professional when dealing with issues related to my insurance. In the event that anyone needs insurance, I would highly recommend this agency. In my opinion, Michigan Jones, Zena Jordan, and Janice Gray are the best to ever do it."
We responded:
"Thanks so much! We appreciate your business! "
Profile photo of Teresa Sullivan

Teresa Sullivan

August 21, 2024

5  out of  5
rating by Teresa Sullivan
"I had the pleasure to speak with Whitney Graham - Sease regarding changes request to my life policy. She was very patient as well as knowledgeable in relaying the information."
We responded:
"We appreciate your business! So glad to hear you had a great experience!"
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James Herring

August 14, 2024

5  out of  5
rating by James Herring
"I've been with Janice Gray of State Farm for over 15 years"
We responded:
"Thanks so much! We appreciate your business! "
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Wanda Dixon

August 8, 2024

5  out of  5
rating by Wanda Dixon
"Mrs Gray has been my Insurance Agent since 2020 she’s Compassionate and a Great Listener. She is The Best❤️"
We responded:
"Thanks so much Wanda! We soo appreciate you!"
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Diane Johnson

July 31, 2024

5  out of  5
rating by Diane Johnson
"Great customer service, Sharon was very helpful and professional in conducting my business. Thanks"
We responded:
"We aim to please! Thanks so much! "
Profile photo of Tosavagetohandle

Tosavagetohandle

July 29, 2024

1  out of  5
rating by Tosavagetohandle
"Very unprofessional. I accidentally called the wrong number and when I asked for the person I was looking for she continued to repeat her name and the agency over and over."
We responded:
"We try to maintain professionalism at all times. I'm very sorry about your experience and would love to talk with you about it and how I can assist. Please feel free to call me at 901-346-7733. Thanks Janice Gray, Agent"
Profile photo of Kelsey Gray

Kelsey Gray

July 23, 2024

5  out of  5
rating by Kelsey Gray
"Thank you Whitney and the Janice Gray agency! She was professional, friendly, and efficient! She also helped me save $$$ on my auto insurance."
We responded:
"Thanks so much!"
Profile photo of Ladjin Docko

Ladjin Docko

July 3, 2024

5  out of  5
rating by Ladjin Docko
"Janice Gray has the best staff ever. The customer service is always awesome!!! Kirby provided excellent customer service for me today 7/3/24"
We responded:
"Thanks so much! We strive to provide great service and be there for our customers!"
Profile photo of Sheila Jones

Sheila Jones

June 28, 2024

5  out of  5
rating by Sheila Jones
"Wonderful interaction with Mrs. Kirby."
We responded:
"Thank you! So glad Kirby was able to assist you. We aim to please!"
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L B

February 19, 2024

3  out of  5
rating by L B
"Horrible communication. Don't return phone calls or messages."
We responded:
"Hi LaKindra! So sorry that our representatives were assisting others when you called. I will be more than happy to assist you. I can call you momentarily. "
Profile photo of nadine shinault

nadine shinault

January 31, 2024

5  out of  5
rating by nadine shinault
"I had a great experience with Whitney Sease. She was very knowledgeable,extremely helpful , and polite."
We responded:
"Thanks so much Nadine! We appreciate your business and so happy Whitney extended great service to you! "
Profile photo of Deshawn King

Deshawn King

January 13, 2024

5  out of  5
rating by Deshawn King
"Good job"
We responded:
"Thank you Deshawn! We aim to serve! Let us know if anything is needed!"
Profile photo of Aleasa Rankin

Aleasa Rankin

October 25, 2023

5  out of  5
rating by Aleasa Rankin
"Janice Gray and her staff are helpful and knowledgeable and willing to go the extra mile to make sure you and loved ones are covered."
We responded:
"Thank you so much! We strive daily to provide great products and great customer service. We truly care about our customers and want them to have a wonderful experience with us. "
Profile photo of SB

SB

August 23, 2023

1  out of  5
rating by SB
"If I could give them a negative number I would. I will not recommend this office to anyone. Lack of communication and not knowledgeable of policies. Nasty attitude and do not return calls. Options are not discussed in full. Lack of knowledge or unlearned for this place. M. Jones gives Statefarm a bad name and taste. Very low class for this office. Warning: Work with at your own risk."
We responded:
"I am very sorry you feel this way. My reputation is very important and I work very hard to insure that we give great service. I would appreciate an opportunity to speak with you and resolve whatever problems you have and try to rectify the situation. Respectfully Janice Gray, Agency Owner"
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Christopher Cox

May 14, 2023

5  out of  5
rating by Christopher Cox
"She was very helpful. Her staff Whitney went out of her way to explain things and help me with my claim."
We responded:
"Wonderful! We definitely aim to please! We appreciate your business!"
Profile photo of Keva L Duckett

Keva L Duckett

November 4, 2022

1  out of  5
rating by Keva L Duckett
"I did not have a great experience with State Farm. My family has been a customer for OVER 20 YEARS. With all of the storms that have occurred over the past year, my roof was damaged on SEVERAL occasions. I filed a claim for 2, only because those 2 areas were causing leaks. State Farm only paid out on ONE of the claims. Then, they dropped me because of those claims. The weather causes damage, and you can't even use the insurance that YOU pay for, on time, for the very reason that you purchase such policies. If you are a State Farm customer, DON'T FILE A CLAIM and good luck if you ever need them to cover any damage for reasons beyond your control. (weather, etc.) If you are shopping for insurance, I DO NOT recommend. Thank you."
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anthony virgis

October 29, 2022

5  out of  5
rating by anthony virgis
"Very nice and friendly service Ms Gray is very honest"
We responded:
"Thanks so much!"
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Amadou Amadou

May 16, 2022

2  out of  5
rating by Amadou Amadou
"Whitney has good service !"
We responded:
"Great!!! Thanks for your business!"